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2017-2018 Undergraduate Bulletin

Dedman School of Hospitality

Web Page: http://dedman.fsu.edu/

Director and Robert H. Dedman Professor: Don Farr; Professors: Bonn, Brymer, Harris, Kim; Associate Professor: Ohlin; Assistant Professors: Hanks, Line, McGinley; Teaching Faculty III: Farr; Teaching Faculty II: Lanford; Teaching Faculty I: Johnson, Lewis, Weston; Cecil B. Day Professor of Lodging Management: Brymer; Robert H. Dedman Professor in Service Management: Bonn; Robert H. Dedman Professor in Hospitality Management: Kim; Bessie Morgan Marshall Professor in Hospitality Management: Harris

Established in 1947, the Dedman School of Hospitality (DSH) is the second oldest U.S. hospitality management program of its kind in a public university. The program is regarded by industry recruiters as one of the most highly respected, offering domestic and international studies focusing on luxury resort and lodging management, restaurant and fine dining management, beverage management, event management and private club management.

The Dedman School is a free-standing academic unit of Florida State University, offering both a major in Hospitality Management and Tourism and a major in Global Club Management and Leadership as options within its Bachelor of Science in Hospitality Management degree. The school is a favored hiring source for managers of the world's leading hotels, restaurants, clubs and resorts. School administrators and faculty members work with top industry organizations, executives and alumni to provide students with a relevant curriculum, valuable internship experiences and networking/mentorship opportunities. Graduates are prepared to fill the growing global demand for multicultural awareness in hospitality managers and experience high industry placement rates.

The school's internship program encourages experiential learning as a complementary approach to classroom education. It offers established internships across the U.S. and those with world-class operations in many other countries, such as in Ireland and Australia. Students are also encouraged to enrich their global education through the Dedman School's Leysin, Switzerland Study Abroad Program.

Networking and leadership opportunities are available through student organizations — such as the Club Manager Association of America, Eta Sigma Delta, and the Florida Restaurant & Lodging Association — and through numerous events held at the school. The Dedman School's unique curriculum parallels requirements for membership in Florida State's elite Garnet & Gold Scholar Society, thereby supporting student leaders.

Computer Skills Competency

All undergraduates at Florida State University must demonstrate basic computer skills competency prior to graduation. As necessary computer competency skills vary from discipline to discipline, each major determines the courses needed to satisfy this requirement. Undergraduate majors in hospitality and global club management satisfy this requirement by earning a grade of "C–" or higher in CGS 2100 or CGS 2518.

State of Florida Common Program Prerequisites

The state of Florida has identified common program prerequisites for this University degree program. Specific prerequisites are required for admission into the upper-division program and must be completed by the student at either a community college or a state university prior to being admitted to this program. Students may be admitted into the University without completing the prerequisites, but may not be admitted into the program.

The following lists the common program prerequisites or their substitutions, necessary for admission into this upper-division degree program:

  1. CGS X100 or CGS X518
  2. ECO X013 or ECO X023
  3. MAC X105
  4. HFT X000

Requirements for a Major in Hospitality Management

All students must complete:

  1. the University-wide baccalaureate degree requirements summarized in the "Undergraduate Degree Requirements" chapter of this General Bulletin
  2. the common program prerequisites for hospitality management majors
  3. the major area requirements for hospitality management majors

Hospitality Management and Tourism Major Area Requirements

All hospitality management majors must complete the courses listed below with a grade of "C–" or better in each course used to satisfy the hospitality management upper-level course requirements.

HFT 3424 Hospitality Financial Analysis (3)

HFT 3431 Hospitality Managerial Accounting (3)

HFT 3603 Law for Hospitality Operations (3)

HFT 3806 Introduction to Food and Beverage Management (3)

HFT 4224 Hospitality Leadership and Ethics (3)

HFT 4253 Lodging and Luxury Hotel Management (3)

HFT 4471 Managing Revenue and Expenses (3)

HFT 4502 Integrated Marketing for Hospitality (3)

HFT 4802 Catering Management (3)

Hospitality Management majors must complete a minimum of three credit hours of HFT 3941 (Management Internship). Majors may complete additional credit hours (up to twelve total) of HFT 3941 (Management Internship) and use them as substitutes for elective requirements (listed below). Students must have a total of twelve credit hours from HFT 3941 and elective requirements.

Hospitality Electives:

HFT 1000 Introduction to Hospitality and Tourism Management (3)

HFT 2061 Ales, Lagers, and International Culture (3)

HFT 2062 International Wine and Culture (3)

HFT 2080 International Protocol on Western Behavior and Service Standards (3)

HFT 2452. Hospitality Supply Management (3).

HFT 2716 International Travel and Culture (3)

HFT 2890 International Food and Culture (3)

HFT 3100 Introduction to Global Club Management (3)

HFT 3101 Global Club Operations and Governance (3)

HFT 3221 Human Resource Management in Hospitality Operations (3)

HFT 3240 Managing Service Organizations (3)

HFT 3270 Resort Operations (3)

HFT 3272 Senior Services Management (3)

HFT 3275 Resort Development (3)

HFT 3277 Club Management (3)

HFT 3519 Conventions Services and Events Management (3)

HFT 3542 Event Management (3)

HFT 3700 Tourism Management and the Environment (3)

HFT 4064 Ales, Lagers, and Culture (3) Note: Students must be twenty-one years of age to take this course.

HFT 4104 Global Impacts and Sustainability in the Club Industry (3)

HFT 4205 Conversational Spanish for Hospitality Managers (3)

HFT 4866 Wine and Culture (3) Note: Students must be twenty-one years of age to take this course.

HFT 4905 Directed Individual Study (1–3)

HFT 4930r Special Topics in Hospitality Administration (1–3)

Students enrolled in the Dedman School of Hospitality must complete a professional management internship towards at least one thousand hours of professional industry work experience in the hospitality industry. The work experience must be completed at the post-secondary level. Students must register for HFT 4941, Field Study in Hospitality Administration, in their final semester to document this work experience.

Students needing elective hours to satisfy the University 120 total hours requirement are encouraged to select additional electives from the above list of courses. Please note that these courses may not be offered every semester.

Requirements for a Major in Global Club Management

All students must complete:

  1. the University-wide baccalaureate degree requirements summarized in the "Undergraduate Degree Requirements" chapter of this General Bulletin.
  2. the common prerequisites for hospitality management majors
  3. the major area requirements for hospitality management
  4. the major area requirements for global club management majors

Global Club Management and Leadership Major Area Requirements

All global club management majors must complete the courses listed below with a grade of "C–" or better in each course used to satisfy the hospitality management upper-level course requirements.

HFT 1350 Golf for Business and Life (1)

HFT 2716 International Travel and Culture (3)

HFT 3100 Introduction to Global Club Management (3)

HFT 3101 Global Club Operations and Governance (3)

HFT 4104 Global Impacts and Sustainability in the Club Industry (3)

Additional Requirements:

  1. Global Club Management majors are required to complete six months of approved internship. Internships must be approved by the Director of Global Club Management.
  2. Global Club Management majors are required to complete a global component to include one of the following: International Internship, Study Abroad Experience with FSU International Programs, a Domestic Internship with a multinational corporation, or completion of the FSU Global Citizenship Certificate program.
  3. Global Club Management majors are required to meet a foreign language component through proof of proficiency in a second language or successful completion of one semester of a second language.
  4. Attendance and/or participation in a minimum of six industry events is required. These may include but are not limited to: Club Management Association or America (CMAA), National Student Conference, CMAA World Conference, PGA Merchandise Show, CMAA FSU Student Chapter Club Tour Events, and Dedman Schools of Hospitality Leadership Summit.

European Summer Study Program

Combining accelerated classroom instruction with travel and on-site observation of industry operation, the program achieves an ideal educational balance. Classes are taught in English by Florida State University faculty. The following topics of the HFT 4930r, Special Topics in Hospitality Administration, are offered: (a) European Food and Wine, (b) European Travel and Tourism, (c) International Hotel Administration, as well as (d) Special Studies in International Hospitality Administration.

Courses completed in this program count toward the state of Florida requirement that at least nine semester hours be completed in the Summer term at one of the State University System senior institutions. Only two courses completed in this program can count towards completion of the Minor in Hospitality Management.

Minor in Hospitality Management

Students may receive a Minor in Hospitality Management by completing twelve semester hours as follows: HFT 1000, HFT 3240, and any two of the following courses: HFT 2060, HFT 2061, HFT 2062, HFT 2063, HFT 2080, HFT 2716, HFT 2890, HFT 3519, HFT 3542, HFT 3700, HFT 4064, HFT 4930r. Students must earn a minimum grade point average of 2.0 in the courses used to satisfy the hospitality management minor requirements.

Definition of Prefixes

HFT—Hospitality Management

Undergraduate Courses

HFT 1000. Introduction to Hospitality and Tourism Management (3). This course offers an introductory review of the segments, disciplines, career opportunities, and current issues in the hospitality industry.

HFT 1350. Golf for Business and Life (1). (S/U grade only.) This course is designed for students who have never experienced the game of golf. Students learn the basics of the game in a casual, fun environment. This course counts as credit for a physical education activity course.

HFT 2060. Coffee, Tea, and International Culture (3). This course is an introduction to coffees and teas of the world with a focus upon their importance to global cultures found in many regions. Students learn about these beverages and their unique interrelationship with their regional culture, heritage, and environment. Each beverage focuses upon specific regions of the world.

HFT 2061. Ales, Lagers and International Culture (3). This course is an introduction to ales and lagers of the world with a focus upon their importance to global cultures found in many regions. Students learn about these regional beers and the interrelationship with their culture, including food, heritage, and festivals.

HFT 2062. International Wine and Culture (3). This course provides an introduction to wines of the world with a focus upon the importance to global cultures. Students learn about these regional wines and the interrelationship with their cultures and heritage.

HFT 2063. Distilled Spirits and International Culture (3). This course is an introduction to distilled spirits of the world with a focus upon their importance to global cultures found in many regions. Students learn about these regionally distilled beverages and their interrelationship with their culture, heritage, and environment. The course presents distilled spirits from various regions and countries of the world representing the USA, Canada, South and Central America, Asia, Europe, Africa and the Middle East, among others.

HFT 2080. International Protocol on Western Behavior and Service Standards (3). This course is designed to explore the diverse verbal and non-verbal Western cultural habits, dress, behaviors, beliefs, service delivery expectations, and codes of conduct compared to the cultural mores, dress, traditions, political structure, behaviors (both verbal and non-verbal), travel, service delivery styles, and expectations of people from various international cultures.

HFT 2452. Hospitality Supply Management (3). This course introduces the importance of how proper hospitality supply management can lead to hospitality business success. Understanding the relationship between what supplies are needed, negotiations, and bidding processes for obtaining competitive pricing, balancing inventory with consumer demand, developing and maintaining business relationships through the supply chain, and the proper sales process are emphasized in this class content. The course is open to all majors within the university.

HFT 2716. International Travel and Culture (3). This course introduces students to contemporary tourism through a geographical and multicultural perspective of worldwide travel. The course emphasizes the most popular travel destinations and provides information about the physical and cultural characteristics of major cities, states, and countries. The course offers basic facts about travel destinations, the environment, and the people of many regions around the world, and it presents the nature of cultural diversity reflecting both Western and non-Western cultures with special emphasis on ethnic background, race, religion, values, tradition, language, material goods, and inter-relationships among local cultures.

HFT 2890. International Food and Culture (3). The course is designed to explore the world's cuisines with a focus on the history of culinary arts, indigenous ingredients, customs, protocol, celebrations, religions, and various cooking methods and terminology.

HFT 3100. Introduction to Global Club Management (3). This course is designed to allow the student proper exposure to the expanding global club and golf resort management industry. The course highlights career paths, identifies various types of clubs throughout the world as well as discusses the evolution of private clubs and the direction they are headed in the years to come.

HFT 3101. Global Club Operations and Governance (3). Prerequisite: HFT 3100. This course is designed to provide an in depth understanding of how global club and golf resort facilities operate to remain sustainable in both the U.S. and international markets. Emphasis is placed on the club governance, management and leadership models, and the operation of various business units within a club and golf resort.

HFT 3221. Human Resource Management in Hospitality Operations (3). This course offers an analysis of human-resource issues in the hospitality industry such as staffing, training, appraisal, wage and hour administration, discrimination, harassment, and other governmental issues.

HFT 3240. Managing Service Organizations (3). This course is an in-depth examination of the concept of service and the linkages of the three most important functional areas of the firm: marketing, operations, and human resources. The course also addresses the concept of quality.

HFT 3270. Resort Operations (3). This course consists of analysis and discussion of lodging specifics, retail and commercial leasing, community relations, amenities and recreation, as well as real-estate sales in relation to resort operations management.

HFT 3272. Senior Services Management (3). This course explores the planning, development, operation, and management of retirement facilities. Explores the various types of senior living facilities, including multi-level, independent, assisted living, and skilled-nursing care centers.

HFT 3275. Resort Development (3). This course offers contemporary knowledge and understanding of concepts, challenges, and trends associated with resort development to include an in-depth examination of the process of resort development from property site identification, land acquisition, zoning and permitting, environmental impact statements (EIS), layout and design issues, construction processes, pre-opening, public relations and marketing, as well as many other issues.

HFT 3277. Club Management (3). This course focuses on the development and management of clubs, including golf course operations, organizational and financial structure, membership and guest relations, design, and other amenities.

HFT 3424. Hospitality Financial Analysis (3). Prerequisites: ACG 2021 and ECO 2023. This course is a detailed analysis of food, beverage, labor, and cash controls. In-depth purchasing component including furniture, fixtures, and equipment (FF&E). Computer usage in labor control, cost analysis, and marketing mix analysis. A systems approach to management of quality through the design of appropriate controls.

HFT 3431. Hospitality Managerial Accounting (3). This course provides students with the basic knowledge of managerial accounting in a hospitality environment.

HFT 3515. Resort Marketing and Social Media (3). This course examines resort marketing of service industries within the context of social media and how it is used to implement service strategies for resorts. This course is designed to provide students with fundamental resort marketing information combined with social media applications which enable them to establish promotional programs and develop, implement, and evaluate strategic marketing plans resorts.

HFT 3519. Convention Services and Event Management (3). This course provides a comprehensive approach to managing, marketing, and planning conventions, special events, and conferences.

HFT 3542. Event Management (3). This class is designed for students to learn the important aspects of planning and managing events, with an emphasis on social events such as educational, fraternal, weddings, reunions, religious, fundraising, political and others.

HFT 3603. Law for Hospitality Operations (3). This course provides insight into the legal issues faced by the hospitality industry. Emphasis is placed on issues most likely to lead to litigation against operators in the hospitality industry. Topics include customer interaction, contracts, negligence, property loss, food and alcohol service and employment law. Current issues and trends will be at the forefront of our analysis.

HFT 3700. Tourism Management and the Environment (3). This course focuses on tourism management, organization, and development. Emphasis on economic and environmental issues confronting the industry such as balancing use and preservation. Open to non-majors.

HFT 3806. Introduction to Food and Beverage Management (3). Prerequisite: HFT 1000. This course is an overview of the food and beverage industry with regard to history, production theories, and types of food and beverage retail outlets.

HFT 3941r. Management Internship (1–12). (S/U grade only.) Prerequisites: Instructor permission and HFT 1000. This internship is designed for Dedman School of Hospitality students to gain real world experience in the business field though on-the-job practice. Students work under the direction of an approved industry professional and the internship director. May be repeated to a maximum of twelve semester hours.

HFT 4064. Ales, Lagers and Culture (3). This course is an introduction to ales and lagers of the world with a focus upon their importance to global cultures found in many regions. Students learn about these regional beers and the interrelationship with their culture, including food, heritage, and festivals. Restricted to students twenty-one years of age and older.

HFT 4104. Global Impacts and Sustainability in the Club Industry (3). This course is designed to provide the student with an in-depth understanding and appreciation for sustainable business practices within the private club and golf resort industry. Focus is placed on how existing companies operate within the sustainability model. Students are expected to generate discussions and ideas on how the industry will impact local, regional, and global communities in the future. Case studies are utilized to provide students with real world examples of current practices.

HFT 4205. Conversational Spanish for Hospitality Managers (3). Prerequisite: Senior standing. This course emphasizes Spanish international culture and conversation and was designed primarily for Hospitality leaders. The course allows students to apply their Spanish-language skills to increase fluency in everyday hospitality-related situations. The course also focuses on the customs and cultural characteristics of the people from Spain as well as from Central and South America. This course is not recommended for fluent Spanish speakers.

HFT 4224. Hospitality Leadership and Ethics (3). This course develops the skills needed for the analysis and development of interpersonal management skills, focusing on: leadership, ethics, employee and guest relations, and team building.

HFT 4253. Lodging and Luxury Hotel Management (3). This course examines the management of the rooms departments, food & beverage departments, other profit centers and staff functions; hotel sustainability, and hospitality ethics.

HFT 4471. Managing Revenues and Expenses (3). Prerequisites: HFT 3806 and HFT 3424. This course is designed to provide students with an understanding of financial analysis so that decisions within the operation can be evaluated. Techniques used in maximizing revenues, controlling costs, and analyzing financial statements, productivity, and ratios are explored within the food and beverage, hotel, and club industries. Emphasis is placed on effective revenue-management techniques.

HFT 4502. Integrated Marketing for Hospitality (3). This course focuses on the applications of strategic market research and product/service positioning in the hospitality industry. Emphasis on competitive marketing strategies including sales, advertising, and promotions. Discussion of unique features of hospitality marketing, market research/analysis, ethics, and quality.

HFT 4802. Catering Management (3). Prerequisite: HFT 3806. This course covers management methods and concepts utilized in the administration of food and beverage functions.

HFT 4803. Advanced Food and Beverage Management (3). Prerequisite: HFT 3806. This course uses the University Center Club (ClubCorp. Inc.) to provide a study of advanced food-and-beverage-establishment management. Students work with live operation managers to design and manage scheduling, menus, profit and loss statements, labor, events, budgets, and overall corporate goal expectations. Students also experience human resource management, safety and security, and facility maintenance. Students are assigned to individually managed events under the supervision of events managers.

HFT 4866. Wine and Culture (3). This course is an introduction to basic wine knowledge that, together with wine tasting, enhances student understanding and appreciation of wine and its place in our culture and heritage. Restricted to students twenty-one years of age and older. May not be taken as an S/U course.

HFT 4905r. Directed Individual Study (1–3). May be repeated up to five times.

HFT 4930r. Special Topics in Hospitality Administration (1–3). This course is an-depth study of current topics in hospitality administration. May be repeated to a maximum of twelve semester hours when topics change.

HFT 4941. Field Study in Hospitality Administration (0). (S/U grade only.) This field study consists of 1,000 hours of satisfactory, acceptable work experience in the hospitality industry. Discussion expands and integrates the work experience to enhance management decision-making skills. Report and supervisors' evaluation required. Students should register for this class the semester in which they plan to graduate.

HFT 4970r. Honors Thesis (1–6). Prerequisite: Admission to the honors program. May be repeated to a maximum of nine semester hours. Six semester hours of thesis are required to complete honors in the major.

Graduate Courses

HMG 5270. Lodging and Resort Management (3).

HMG 5292. Sustainable Hospitality Management (3).

HMG 5296. Business Strategy for the Hospitality Industry (3).

HMG 5465. Hospitality Financial Management (3).

HMG 5466. Hospitality Revenue Management (3).

HMG 5477. Financial and Cost Control Systems for Hospitality and Tourism Organizations (3).

HMG 5506. Services Marketing and Research for Hospitality and Tourism Organizations (3).

HMG 5697. Managing Legal Risks of Hospitality Organizations (3).

HMG 5756. Convention Services and Events Management (3).

HMG 5800. Food and Beverage Management (3).

HMG 5908. Studies in Hospitality and Tourism (3).

HMG 5937. Special Topics (3).

HOUSING AND COMMUNITY DEVELOPMENT:

see Urban and Regional Planning

HUMAN SCIENCES, GENERAL COURSES:

see College of Human Sciences